1. All returns must be mailed back via standard US Mail.
2. All returns must include, on the label and inside the box, an Order# and the First and Last Name of the person who placed the order.
3. All returns must have a Return Materials Authorization (RMA), attained by calling (408) 395 9364 or emailing info@softwareandthings.com
4. All cartridges must be returned in the orignal undamanged box in which the cartridge was originally packaged.
5. Mail to ::

Software & Things
20065 Thompson Road
Los Gatos, CA 95033

RMA # _ _ _ _ -_ _

If you ordered the wrong cartridge, do the following:

• Call or e-mail for an RMA number: (info@softwareandthings.com) (408-395-9364)
• On the outside of the box write the RMA #_ _ _ _-_ _ _
• Inclose a copy of your shipping invoice that the product was shipped on.
• Write on the Invoice copy the model number of the printer the cart will be used with, and the cartridge #
• You will only credited for items that are returned unopened and damaged free.
• You will not be refunded the cost to ship the items.

If we shpped you an incorrect cartridge, do the following:

• Call or e-mail for an RMA number: (info@softwareandthings.com) (408-395-9364)
• Write the RMA #_ _ _ _-_ _ _on the outside and inside of the shipping container in which you have placed the product box.
• Inclose a copy of the original invoice that came with the product.
• Circle the cartridges that were shipped incorrectly on the invoice.
• When we receive the RMA package, replacement cartridges will be shipped free of charge.

If you received a cartridge that is damaged or does not work:

• Call or e-mail for an RMA number: (info@softwareandthings.com) (408-395-9364)
• Write the RMA #_ _ _ _-_ _ _on the outside and inside of the shipping container in which you have placed the product box.
• Inclose a copy of the original invoice that came with the product.
• Circle the cartridges that were received damaged on the invoice.
• When we receive the RMA package, replacement cartridges will be shipped free of charge.

If you would like to Cancel your order:

• Please note that our online orders are processded in real time and shipped daily.
• Please send an e-mail to info@softwareandthings.com or call (408) 395-9364.
• Information in your e-mail must include the invoice # and name of person that placed the original order.
• If your order was shipped before you canceled the it, reject the package and it will be returned and your account will be credited.
• Note: We cannot refund shipping costs if your cancelation was received after the product was shipped.